Cancellation Policy
BOOKING TERMS
Because every TokudAw journey is privately arranged — vehicles reserved, guides booked, and restaurants confirmed specifically for your group — we ask for a cancellation notice period. The closer to your travel date, the harder it is for us to reallocate what's already been arranged on your behalf. Our policy below reflects that, and is applied fairly and consistently to every booking.
Cancellation timing
Refund
45 days or more before travel
50% of the amount paid, less a 10% transaction fee
15–44 days before travel
25% of the amount paid, less a 10% transaction fee
Within 14 days of travel
No refund — 100% of the booking is retained
How to cancel a booking
Please contact us directly and we will discuss your request with you.
Weather & circumstances beyond our control
In the case of severe weather, natural disaster, or other circumstances outside your control, please get in touch with us directly. We will always do our best to work with you on rescheduling or an appropriate resolution, assessed on a case-by-case basis.
Group & corporate bookings
Large group tours, corporate travel, and MICE bookings may be subject to separate cancellation terms outlined in your specific booking agreement. Please refer to your original quote or contact your tour curator for details.
Questions about this policy
If you have any questions before booking, we're happy to talk it through. Contact us and we’ll be glad to help.